General Data Protection Regulation (GDPR)
New data protection regulations take effect from 25th May 2018. This is to inform all our customers, and any other interested parties, of our commitment to:
Keep the information you provide safe
Only use the information you provide for the purposes you have supplied it for
Why Do We Hold Customer Information?
The only customer information we keep is for the purpose of fulfilling the orders you place with us. We retain this information after orders have been fulfilled solely for the purpose of dealing with any queries you may raise concerning orders and payments at a later date.
What Customer Information Do We Hold?
This is the information we hold which has been supplied by customers on making an order:
For book or product orders which will be collected from the shop:
* Name
* Telephone Number (if telephone or text notification is required)
* Email Address (if email notification is required)
For book or product orders which you wish to be sent to you:
* Name
* Telephone Number (if telephone or text contact is desired for order progress information)
* Email Address (if email contact is desired for order progress information)
* Address for sending the products and invoicing them
How Secure Is Your Customer Information?
All customer information is held in a hard copy order file with some information stored on our computers for communications via email or letter/invoice. Access to the computer information and the hard copy order file is restricted to the shop management team. The computers are password protected. Both the computers and hard copy order file are held within a locked office when management staff are not present e.g. overnight.
How Do We Advertise Our Products and Services?
As a business our marketing approach is solely through social media to which you are able to subscribe and unsubscribe under your own control. We do not advertise using email lists or postal mailings so we keep no information from you for that reason.
How Can You Check What Information We Hold On You?
If you would like to check the information we hold for you, or if you wish to ask us to delete it, then please email us at gloucester@books-plus.org.uk and we will be happy to assist you. You can also discuss your wishes with us on 0300 422 8585.
